Consumer Direct 

(Help with faulty goods and other consumer problems.

A Set of fact-sheets are available on the website)

Consumer Focus

The consumer focus site helps you find cheaper energy tariffs.

All energy suppliers have to offer their most vulnerable customers cheaper tariffs.

These are called social tariffs and offer cheaper energy deals and extra free services to certain customers. You may qualify for a social tariff if you are over 60, on means tested benefits or are on a  low income.

Office of Fair Trading 

(A large number of small publications on consumer issues are available for downloading)